Reference

How silverexch Handles Your Personal Data

At silverexch, your personal data belongs to you — we collect only what is needed to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected with consentUPI, Paytm, PhonePe payment data protectedAccount data retained only as long as neededYou can request deletion anytimeIndia-applicable jurisdiction

Explore Lobby Read FAQ

What This Privacy Policy Covers for India

silverexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed when you open and use a silverexch account, where access is available under local law. We collect your name, contact details, date of birth and payment identifiers — such as UPI handles and linked Paytm or PhonePe

1
numbers — solely to verify your identity and facilitate withdrawals. Data shared with payment processors is governed by their own privacy terms, and we hold only the minimum required on our end. Your account data is stored on servers with encryption at rest. We do not
2
sell or rent your information to third-party marketers. Any cross-border transfer of data complies with applicable Indian data-protection requirements. Use of this platform constitutes acceptance of these terms, which may be updated periodically.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US ABOUT PRIVACY

Contact silverexch About Your Data Rights

If you have questions about how we store or use your data, want to request a copy of what we hold, or need to flag a concern under Indian data-protection law, our…

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy inbox. We log every request and confirm receipt within one working day so you know your query is in our queue.

Live Chat Support Open the live chat window inside your silverexch account and select the Privacy or Data query category. Our agents can escalate to the privacy team directly and give you a reference number for tracking.

Written Request For formal data-subject requests — including erasure or portability — submit a written request through the account settings panel under Privacy Controls. We verify your identity before processing any changes to protect your account.

DATA PRACTICES IN DETAIL

How We Protect and Manage Your Information

From the moment you open your account to the point you request closure, every data-handling step at silverexch follows a documented process.

Data Collection

We collect name, contact details, payment identifiers like UPI handles, and session logs. Nothing beyond what is necessary to verify your identity and credit your account after each transaction is stored on our systems.

Cookie Use

Cookies on silverexch track session state and remember your lobby position so pages load faster on return visits. You can manage or withdraw cookie consent through the cookie banner shown at first visit or via browser settings.

Account Security

Passwords are stored as salted hashes and are never visible even to our support team. Two-factor authentication is available for all accounts and we recommend activating it as a first step after opening your account.

Data Retention

Account data is kept for as long as your account is active and for a further period required by applicable Indian financial regulations. Once retention obligations are met, data is securely deleted from our primary and backup systems.

Third-Party Sharing

We share data only with payment processors — Paytm, PhonePe, UPI networks — and identity verification partners where required by law. We do not share data with advertising networks or data brokers under any circumstance.

Your Rights and Requests

You may request a full copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated records. Submit requests via the Privacy Controls section in your account settings or through live chat.

Frequently Asked Questions on Our Privacy Policy

The questions below cover the data rights and privacy concerns we hear most often from account holders in India. If your question is not listed here, reach the privacy team through live chat or email and we will respond within five working days.

We collect your full name, email address, mobile number, date of birth and, when you transact, your UPI handle or linked Paytm or PhonePe number. We use this to verify your identity and process payments accurately.

Payment identifiers are passed to the relevant payment processor over an encrypted connection and we store only a masked reference on our servers. We do not hold full bank account or card numbers at any point in the transaction flow.

Yes. Log in and go to Privacy Controls in your account settings, then select Request My Data. We compile a copy of your stored records and deliver it to your registered email address within seven working days of verification.

Submit a deletion request through Privacy Controls or via live chat. After verifying your identity, we begin the deletion process and confirm completion by email. Some data may be retained for the period required under Indian financial regulations.

We share data only with payment processors like PhonePe, Paytm and UPI networks, and with identity verification partners as required by applicable law. Your data is never sold or passed to advertising companies or data brokers.

Cookies help us maintain your session and remember your lobby position between visits. No personally identifying data is shared with ad networks through cookies. You can adjust or remove cookie consent at any time through the site's cookie settings panel.

Contact our privacy team by email or live chat with a description of your concern and your account reference. We acknowledge all data complaints within one working day and aim to resolve them within fifteen working days under Indian data-protection provisions.

How silverexch Handles Your Personal Data

Contact silverexch About Your Data Rights

How We Protect and Manage Your Information

Data Collection

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

Frequently Asked Questions on Our Privacy Policy

01 What personal data does silverexch collect when I open an account?

02 How is my UPI or Paytm payment data kept safe?

03 Can I request a copy of all the data silverexch holds about me?

04 How do I ask silverexch to delete my account data?

05 Does silverexch share my information with third parties?

06 How do cookies on silverexch affect my privacy?

07 Who do I contact if I believe my data has been handled incorrectly?

Related Pages